Now-a-days a lot of applications are designed for web based. Here comes the need to troubleshoot the issue they face with different plug ins the users install. People install a lot of plug ins but while troubleshooting we can't keep the customer in a Zoho meeting for a long time.
If Firefox/Internet Explorer provides the facility to ghost (like Norton Ghost) the browser in a single file, the research team can apply the ghost in their test machine to bring the same browser settings with the add-ons or plug ins that the customer is having. This will make the analyze easier to get the cause of the issue. As I'm working with Zoho (complete online solution), we often face the browser issue with the plug ins. Hope we will get a browser ghost shortly.
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